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Privacy Policy

Surrey Knitting Company Ltd
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1. Introduction

At Surrey Knitting Company ("we", "us", "our"), we value your privacy as much as we value the quality of our wool. We are committed to protecting your personal data and being transparent about what we do with it. This policy explains how we collect, use, and store your information when you visit or make a purchase from our online store.

2. Information We Collect

We collect only the information necessary to process your order and improve your experience:

  • Identity Data: Name.

  • Contact Data: Billing address, delivery address, email address, and telephone number.

  • Transaction Data: Details about payments and products you have purchased.

  • Technical Data: IP address, browser type, and device information (via Cookies).

Note: We do not store your credit/debit card details directly. Payment transactions are handled securely by our third-party payment processors (e.g., Stripe, PayPal).

3. How We Use Your Data

We process your data under the following legal bases:

  • Contractual Necessity: To fulfill your order, send order confirmations, and deliver your goods (e.g., passing your address to the courier).

  • Legal Obligation: To keep business records for tax (HMRC) and accounting purposes.

  • Consent: To send you our newsletter or offers, only if you have explicitly opted in. You may unsubscribe at any time.

4. Sharing Your Data

We do not sell your personal data to third parties. We only share data with trusted partners essential to our operations:

  • Delivery Services: (e.g., Royal Mail, DPD) to deliver your socks.

  • Payment Gateways: (e.g., Stripe, PayPal) to process secure payments.

  • Website Platform: (e.g., Shopify, WooCommerce) to host our store.

5. Data Retention

We will only keep your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Generally, we keep order records for 6 years for tax purposes.

6. Your Rights

Under the UK GDPR, you have the right to:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request that we correct incomplete or inaccurate data.

  • Erasure: Request that we delete your data (the "Right to be Forgotten"), subject to legal tax retention requirements.

7. Cookies

Our website uses cookies to keep track of your basket contents and to analyze site traffic. By using our site, you agree to our use of cookies. You can adjust your browser settings to refuse cookies, though some parts of the store (like the checkout) may not function properly without them.

8. Contact Us

For privacy-specific inquiries or to exercise your rights, please contact us.

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